Yes, we have a cancellation policy. You can cancel your car shipping order at any time before a carrier is assigned to pick up your vehicle without any penalties. If you cancel after a carrier has been assigned but before your vehicle is picked up, you are eligible for a refund, minus a non-refundable $199. Once a carrier picks up your vehicle, the service is considered rendered, and no refunds will be provided. All cancellation requests must be submitted in writing before your vehicle is picked up. For assistance, please contact us via phone or Live Chat.